Privacy Policy
Introduction
At Sundarban Trip Planner, operated by Mr. Chandan Mandal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information whenever you book a Sundarban tour with us. Whether you contact us through our website, WhatsApp, phone call, email, or in person, we take appropriate measures to keep your information secure.
Information We Collect
Personal Information
We may collect the following details when you book a tour:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Government-issued Photo ID (Aadhaar Card, Voter ID, Passport, etc.) for forest permit processing
- Payment information required for invoices and booking confirmation
Non-Personal Information
We may also collect limited technical information such as:
- Device type
- Browser type
- General website usage information
Our website does not intentionally use cookies or tracking technologies to collect personal data.
How We Use Your Information
Your information is collected and used only for legitimate business purposes, including:
- Confirming and managing your tour booking
- Issuing invoices, receipts, and booking confirmations
- Processing mandatory forest entry permits
- Sending important travel updates, booking reminders, and service-related notifications
- Providing customer support before, during, and after your tour
Information Sharing
We respect your privacy and never sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Government authorities or the Forest Department for permit processing
- Hotels, resorts, transport providers, or other travel partners involved in your booking
- Law enforcement or government agencies when legally required
Data Protection & Security
We take reasonable steps to protect your personal information by:
- Using secure website connections (SSL) where applicable
- Handling online payments through trusted banking and UPI platforms
- Restricting access to personal information to authorized personnel only
- Retaining ID documents only for the period required to complete permit formalities and legal obligations
- Maintaining appropriate security measures to prevent unauthorized access or misuse
Your Rights
You have the right to:
- Request correction of inaccurate personal information
- Request deletion of your data where legally permissible
- Opt out of promotional messages, WhatsApp updates, or marketing communications at any time by contacting us directly
Third-Party Links
Our website and social media pages may contain links to third-party websites or platforms for your convenience.
Please note that we are not responsible for the privacy practices, security, or content of external websites. We recommend verifying that you are communicating only through our official channels before sharing any personal information.
Refund & Cancellation
For details regarding booking cancellations, refunds, or rescheduling, please refer to our Cancellation & Refund Policy available on our website.
Changes to This Privacy Policy
Sundarban Trip Planner reserves the right to modify or update this Privacy Policy whenever necessary due to changes in business practices, legal requirements, or government regulations.
The latest version will always be available through our official communication channels.
Contact Information
Sundarban Trip Planner
Operated by: Mr. Chandan Mandal
Address: Sundarban Coastal, Gosaba, West Bengal, India – 743370
Phone: +91 70637 04796
Email: sundarbantripplanner@gmail.com
Office Hours: 9:00 AM – 9:00 PM (IST)